Travel Trade

First Group

03/ 04/ 25

04/ 04/25

Adults

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Children:

Dear Leisure Partner,

First Group constantly seeks opportunities to enhance the experiences of all our clients. We hope that this page will assist with all your reservation needs especially selected properties featured here.

We are proud to offer a wide range of travel options located in the Eastern Cape, Free State, Kwa-Zulu Natal, Mpumalanga, North West Province, Western Cape and along the Garden Route. Our offerings include:

First Hotels
First Resorts
First All-Suites
First Apartments and Chalets

As one of South Africa's leading property management specialists, and in line with our ongoing efforts to streamline and improve our services, all of these properties are now available at preferential rates and may be booked effortlessly on all four GDS's.

Our properties are located in the most sought-after destinations and many of them are suitable for both the business and leisure travelers, with world-class conferencing facilities, outstanding restaurants and convenient access to public transport.

Please feel free to contact us should you require any information not provided here.

We look forward to our journey together.

Telephone bookings

Brockwood Hall
Email: brockwoodhallreception@firstresorts.com
Phone: +44 122 977 2329

Bushman's Nek
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Cape Gordonia
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Chaka's Rock Chalets
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Club Hacienda
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Costa Smeralda
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Desert Rose
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Flexi Club on the Thames
Email : info@firstresort.co.za
Phone : +44 207 060 4711

Gethlane Lodge
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Hastings Hall
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Hole in the Wall
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Kowie River Chalets
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

La Cote D'Azure
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

La Montagne
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Lake View Cabanas
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Magalies Park
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Margate Sands
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Midlands Saddle and Trout
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Mount Sierra
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Oceanic
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Palm Park
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Perna Perna Mossel Bay
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Port Owen Marina
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Qwantani
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Riviera Suites
Email : wow@funholidays.co.za
Phone : + 27 861 112 170

Selborne Hotel, Spa and Golf Estate
Email : sbrervations@firstresorts.co.za
Phone : +27 39 688 1800

The Palace Resort and Spa
Email : info@optimabreaks.com
Phone : + 27 860 333 666

Whispering Waters
Email : res@whisperingwaters.co.za
Phone : +27 33 266 6893

FIRST GROUP

Negotiated rates

Commission payment

FAQ

Why am I sometimes unable to find properties that I am searching for in the GDS?

Depending on the GDS being used, you may receive a message such as: "Please Return Alternate Dates" - Sabre "Hotel Not Available" - Galileo and Worldspan Or, on Amadeus, the property shows as closed. This simply means that there is no availability for the requested dates and is not a system error. In this case, please modify your date selection.

Why am I unable to view rates?

Following a cutover to a new chain code there are several reasons why rates may not be displayed. The most common reason is that in Sabre the HST Table needs to be refreshed by the IT department of the agency. There are however also instances of PCC codes not being loaded or being loaded incorrectly. In this situation our GDS Helpdesk will help resolve the situation as soon as possible.

Why am I unable to get a confirmation of a recent booking? What does "Pending Uncofirmed Segment" mean?

During a cutover to a new chain code the link between the CRS/Switch/GDS does go down temporarily. Please be patient and situation will rectify itself within 15 minutes. You may still do bookings during this time, but here may be a delay in receiving final confirmation of bookings. Availability on the GDS's are updated daily, but if you prefer to check live availability, please contact our booking agents directly on the numbers provided under "Telephone Bookings".

Why am I sometimes unable to cancel or change a reservation in the GDS?

Usually this is due to restrictions imposed on booking modifications by the property itself. Please check the policies attached to the rate for clarity, in some cases you may be able to cancel and rebook the accommodation instead of modifying it.

Who do I contact in the event of a problem and what information will I be asked to provide?

If you have any problems please contact our GDS helpdesk. To help us resolve your issues as quickly as possible please provide the following information:

The name of the GDS that you use
Your Agency IATA no. (for security)
The PCC Code for rate access/viewership
The Rate Schedule

GDS Code per property

HOTEL NAME	GALILEO/APOLLO	SABRE	AMADEUS	WORLDSPAN
Chaka´s Rock Chalets	TU CT108	EN 454655	DUR137	DUR37
Margate Sands	F2869	EN 509155	MGH109	DUR09
Magalies Park	TU CT463	EN 509667	JNB115	HLA15
Perna Perna Mossel Bay	F2834	509669	GRJ129	GRJ29
Mount Sierra	TU CR900	EN 415227	CPT097	CPT97
Lake View Cabanas	TU CR798	324167	DUK127	DUR27
Selborne Golf Hotel	YX C0456	YX 305805	YX DURSEL	YX DURSH
Cape Gordonia	TU CR783	EN 509236	CPT125	CPT25
Hastings Hall	TU CT097	EN 513246	CPT117	CPT17
Riviera Suites	F2835	287517	CPT105	CPT05
Port Owen Marina	TU CT055	EN 455645	SDB131	CPT31
La Montagne	F2836	415220	DUR093	DUR93
The Palace All-Suite	F2837	415207	DUR099	DUR99
Bushman´s Nek	TU CR779	324567	PZB135	DUR35
La Cote D´Azur	EN 504274	504274	DUR101	DUR11
Midlands Saddle & Trout	TU CT030	EN 415215	PZB113	DUR13
Oceanic	EN 415232	415232	DUR101	DUR01
Qwantani	TU CR850	EN 513358	DUR121	DUR21
Whispering Water	F2838	326203	DUR107	DUR07
Kowie River Chalets	F2839	325908	PLZ133	PLZ33
Hole in the Wall	TU CR804	325760	DUR119	DUR19
Desert Rose	No activation	No activation	No activation	No activation

Travel Trade

Dear Leisure Partner,

Telephone bookings

FIRST GROUP

Contact us